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Windows Assistance

Contains documents relating to settings, tools, and procedures pertinent to the Windows XP and Windows 7 Operating Systems

1. Booting Up & Logging In

1.1. How to Boot Using ALL Processors (Windows 7)

How to Boot Using ALL Processors (Windows 7)

 

Click the Windows Start icon

Type MSCONFIG and press the Enter Key

 

Select the "Boot" Tab

Click on "Advanced options..."

 

Select "Number of processors:"

Select as many processors as you would like to dedicate to the boot process.

Click the "OK" button

 

Click the "Apply " "OK" button

1.2. What to Do When "User Profile Cannot Be Loaded" (Windows 7)

What to Do When "User Profile Cannot Be Loaded" (Windows 7)

 

If you received the error message, "The User Profile Service service failed the logon. User profile cannot be loaded," when logging onto your profile you should first try to log in to another profile using a different username and password or connect the PC to the domain it was originally configured on (with an ethernet cable) and log on using any account from that domain.

 

If you are able to log in with another username, the problem only occurs on a specific profile. If you are an administrator and computer-savy, the following procedure will solve the issue:

Restart the PC to release the problem profile

Logon as administrator or another account with Administrative access

  • Sign into another Windows account.
  • Run the registry editor.
  • Navigate to HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList.
  • Look at the sub-keys here in the form of S-1-5-21-XXXXXXXXXX-XXXXXXXXXX-XXXXXXXXXX-XXXX.
  • One of them is probably duplicated with the extension ".bak."  Remove (or backup) the one without the .bak, and then rename the remaining one, removing the .bak extension.
  • Log out and try to log in as your troublesome user.  Should be fixed now!

Restart and the old profile should load. If it does not logon again as administrator and check the desktop, if  there are too many files (not shortcuts) move them to c:\users\documents and restart again.

 

If the problem persists, please call or email the HelpDesk to set up an appointment with a technician.

2. Tools & Settings

2.1. Antivirus

Anti-virus Applications (Only install / use one from this section)
Avast Antivirus Free Edition

Microsoft Security Essentials

AVG Free Edition

Clamwin

Please call or email us regarding installation of Microsoft

Forefront Antivirus on UCONN assets.


Anti-virus Helper Applications (may be installed to help with specific threats and does not offer "realtime protection")
Malwarebytes
Spybot Search&Destroy
SuperAntiSpyware



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2.2. How to Change File Type Associations (Windows XP)

How to Change File Type Associations (Windows XP)

 

  1. Click on the Start menu with your mouse or press the "Windows" button on your keyboard.
  2. Click on the "My Computer" option in the Start menu.
  3. Click on the "Tools" tab along the menu bar.
  4. Click on the "Folder Options" option.
  5. Click on the "View" tab.
  6. Make sure the "Hide extensions for known file types" is unchecked, so you can see the full filenames in Windows XP, including file type associations.
  7. Click "OK" and close the "Folder Options" window.
  8. Right-click on a file you wish to change.
  9. Click on the "Properties" option in the right-click context menu.
  10. Click the "Open with..." button in the "Properties" window. Note that the file may already have a file type association saved for it (it will display the icon of the associated application). Be aware that the button may be captioned "Change..." instead of "Open with...," depending on the version of Windows XP you are using.
  11. Click on an application to choose a different file type association for your selected file type. You may also click "Browse" if the application you wish to use for your new file type association is not listed.
  12. Click "OK" once you have chosen a file type association.

2.3. How to Display Hidden Files (Windows 7)

How to Display Hidden Files (Windows 7)

 

Open any folder, from the left side navigation choose Organize and select "Folder and search options" from the drop down menu.

 

Under the View tab select "Show hidden files, folders, and drives" and hit OK.

2.4. How to Find a Computer's MAC Address

How to Find a Computer's MAC Address

 

Windows XP, Vista and Win7

Click the windows Start Icon in the Search or Run field

Type in "cmd"

Press Enter

 

A DOS window will open

Type in "ipconfig /all" (Note: There is a space before the backslash, but not after it)

Press Enter

 

Scroll to the section labeled "Ethernet adapter Local Area Connection" (circled in red)

If the adapter is in use, it will have an IP address with the label "(Preferred)"

Locate the Physical Address (circled in red)

 

 

MAC OS X

Open "System Preferences" (usually found in the Dock) and select Network.  Select a "Location:" Select "Built-in Ethernet" from the "Show" Drop-down list. The MAC  Address or Physical Address is labeled "Ethernet ID:".

 

 

MAC OS 10.4+

Click the Apple menu at the top left of the screen;

Click "About This Mac"

Click the "More Info..." button (this will open the System Profiler)

Click "Network" (left column)

In the right panel, under the "Ethernet" section, you will see the system's MAC address listed.

2.5. How to Locate a Missing File (Windows XP, Win7)

How to Locate a Missing File (Windows XP, Win7)

 

 

Windows XP

The School of Business has installed Microsoft's Search Desktop, an amazing search tool that not only finds inbox mail, archives mail, and data files but it will allow you to double click on the found file and open it in the native application it was created with.

This product indexes faster than Google Desktop more thoroughly, especially for mail and external drive.

To the left of the system tray (lower right, where the mini icons are) there is a Search Desktop search field.

Type in the name of what you are looking for

Press Enter

 

 

Windows 7

Microsoft incorporated a very effective, built-in search feature that can be used for locating missing files, shortcuts, setting options, and programs.

Click the Start icon

In the search bar at the bottom of the menu (circled in red), type in the name of what you are looking for

2.6. How to Take Screen Shots (Windows 7)

How to Take Screen Shots (Windows 7)

 

Users with the School of Business Windows7 image, are provided with a tool named Snipping Tool that makes taking screen shots extremely easy.

 

Find the tool by navigating to Start > All Programs > Accessories > Snipping Tool

 

Select New to make a new screen shot

 

Note: You can click the Arrow Tab to the right of the New button to select your desired type of screen shot. Options include:

  • Rectangular (will take a screen shot in a user-defined square or rectangular shape)
  • Free Form (will take a screen shot in any user-defined shape created by moving the cursor)
  • Window (will take a screen shot of any selected open window)
  • Full Screen (will take a screen shot of your entire screen and everything open on it... if you have multiple monitors, it will flatten and combine the images on both screens)

 

Select your desired screen shot form

Click and drag the cursor to highlight the area you want to use for the screen shot.

2.7. How to Save Location Paths as Favorites

Adding Location Favorites in Windows 7

 

Drive letters are used as a logical method of organizing network data paths. You are familiar with P:\ which in the School of Business represents the server path to your personal network addressable file storage location.

Other server locations are represented by other server paths.  This collections of drive letters representing all server addresses is going to be replaced with two drive letters. P:\ for personal data and Q:\ which will have a collection of shortcuts to the group shares that were previously represented by the several other drive letters.

The School of Business' Distributed File System (DFS) is a method of managing file server resources more efficiently throughout the organization. It can cause some confusion as there will be minor changes in how you access your data.

Here is a simple step that will make finding data easier by adding location favorites for frequently used data paths.

 

or

Click on Windows Computer or Double click on the Computer icon

 

 

Double Click on (Q:)

 

Click and hold while dragging your shortcut to your Windows 7 favorites to make finding frequently used paths easier to find. In the example provided above an insert bar will appear.

Move the shortcut to the desired location and release the mouse button to complete the processes.

If at any time you see Explorer start to copy files click cancel because you are coping data from the server to your local PC which is NOT recommended.

Repeat the steps above for each shortcut you want to save.

2.8. How to View All Control Panel Items (Windows 7)

How to View All Control Panel Items

Method one...

Right-click on an open space in the "Start Menu" and choose Properties from the drop down menu.  Select "Customize ..." under the "Start Menu" tab.

 

Select "Display as a menu" under "Control Panel" and hit OK.

 

All of the Control Panel options will now be displayed in a list when you hover over Control Panel in the Start Menu.

 

 

Method two...

Navigate to Start > Control Panel and select "Small icons" under "View by: ..."

2.9. Recover a Deleted File on Network

Network File Recovery

The School of Business IT Group has deployed additional services that will assist you with self-file recovery from network shares. It is important to save your most valuable data to either your department's network share, Q:\ or your personal share P:\. Please visit this link for details What is P:\ and Q:\?  When a file is saved or modified on the file server a process running on the server tracks changes to prevent data loss. This tool can be used to recover data or restore previous versions.

To recover a deleted file:

Please Note: The file to recover MUST have been saved on a network share as this type of recovery is not available on desktops. Desktop files are recovered through a different method for more information on this process please see Automatic Backup With Backblaze.

Click the Windows Start Orb .

Click Computer.

Browse to the Network Drive location were you last accessed the file.

Right click in a blank area of the folder that previously contained the file.

Select Properties.

Double click on one of the folder version that likely has the file to recover.

When the file and version are found click and drag that file to your desktop to recover it. Then drag the file to the network location to fully restore the file.

2.10. Recovering Corrupted Data

STOP! Don't run CHKDSK to 'fix' your corrupt drive. CHKDSK will likely cause many more problems and solve nothing, instead complicating data recovery.

School of Business IT Group (SBITG) can refer you to applications and services that MAY or MAY NOT recover the data. SBITG is not permitted to assist with physical recovery of data on *personal devices.

Here are two great resources:

Overview of a simple recovery

 http://lifehacker.com/5237503/five-best-free-data-recovery-tools

An overview and worst case scenarios

http://geekyprojects.com/storage/how-to-recover-data-from-a-broken-hard-drive/

IMPORTANT: Minimize your use of the problem device. Only operate it when absolutely necessary (during recovery efforts), and only if there is no sign of hardware failure.

If the hardware is damaged or failing (Louder than normal, making loud persistent clicking or buzzing sounds) software recovery of data will not be possible. You will have to work with a company that specializes in hardware data recovery of the magnetic media. This type of service is usually $1,700 to $2,100 and may or may not recover the data. We have seen better results with http://www.krollontrack.com/ (they are more affordable and more honest than others we have experience with).

If you do not have an external drive you will need one to recover the files to, and to run the recovery software from.

Assuming your PC still boots you may use the following software. Install the software on the external drive, run it and recover all files to the USB drive.

DO NOT INSTALL OR RECOVER BACK TO THE DAMAGED DRIVE IT WILL FURTHER ERODE YOUR RECOVERY EFFORTS! You will be overwriting data you are trying to recover with part of recovered files (Trash loop).

Recuva

Free Data Recovery Software

DiskDigger

TestDisk

EaseUS

If you Operating System does not boot here are resources for creating a CDROM with a Live Operating System and integrated Data Recovery Tools.

REMINDER: Download, and burn the ISO from another PC!

Here is another resource for this type of recovery http://lifehacker.com/192982/geek-to-live--rescue-files-with-a-boot-cd

PowerDataRecovery

Diskinternals

Hirens Boot

*Protection, backup and security of locally stored data is solely the end-users responsibility especially on personal devices.

UConn School of Business provides an office PC exclusively for UConn related work. UConn School of Business may provide a 'best effort' to recover data if time permits. Storing data locally is strongly discouraged as it is easy to access (not secure), likely not backed up, etc.. Liability concerns and /or ethics issues prevent School of Business personal from recovering data on devices not owned by the state or ANY personal data.

2.11. Recover Previous Versions of a File

The School of Business IT Group has deployed additional services that will assist you with self-file recovery from network shares. It is important to save your most valuable data to either your department's network share, Q:\ or your personal share P:\. Please visit this link for details What is P:\ and Q:\?  When a file is saved or modified on the file server a process running on the server tracks changes to prevent data loss. This tool can be used to recover data or restore previous versions. For information on how to recover a delete file please see Recover a Deleted File on Network

To recover a previous version of a file:

Please Note: The file to recover MUST have been saved on a network share as this type of recovery is not available on desktops. Desktop files are recovered through a different method for more information on this process please see Automatic Backup With Backblaze.

Click the Windows Start Orb .

Click Computer.

Browse to the Network Drive location of the file you would like to recover.

Right Click on the file to recover.

Select Properties.

Locate the version you are looking for and click the appropriate option either Copy or Restore. To Copy... the file and leave the current version on the server click Copy... This will allow you to save the file to a new location and change the file name. Or click Restore... to save the selected version over the existing file.

 

 

 

Copy will allow you to save the desired version of the document to any location and rename the file.

 

 

 

 

 

 

Restore will overwrite the existing file which should be done only if the file is corrupted or does not contain information.

 

 

 

2.12. Windows 7 Firewall Settings to Prevent Access from Public IP Addresses

Windows 7 Firewall Settings to Prevent Access from Public IP Addresses

 

Click the Window' Start Orb

Click Control Panel

Click Windows Firewall

Click Advanced Settings

Click Inbound Rules

Double Click the green check marked Remote Desktop (TCP-In) firewall entry

Click the Advanced Tab

Unselect Public

Click Apply and OK

With these settings remote desktop will only be possible when tunneling through the UConn VPN

 

2.13. Windows 7 Speech Recognition

What is needed

A microphone, speakers and Windows 7 Operating System are required for Speech Recognition.

Plug in the microphone and speakers or headset (headphones and microphone) into the appropriate audio jacks.

Front Audio Ports

Back Audio Ports

 

 

 

 

 

 

Finding Speech Recognition

Click the Windows Start Orb

In the search field type Speech and press the Enter key.

Click Speech Recognition.

Speech Recognition Tools

  1. Click Start Speech Recognition and complete the speech recognition wizard.
  2. Click Set up microphone. Complete the microphone setup wizard.
  3. Click Take Speech Tutorial to become familiar with the tools and commands available.

Speech recognition accuracy will be improved by completing Train your computer to better understand you.

 

3. Updates

3.1. How to Run Windows & Microsoft Updates Manually (Win7)

 

Click the Start Menu icon.

 

In the Search Bar, search for "Windows Update"

 

Select the Windows Update from the top of the search list

 

At the bottom of the window, you will see an option for installing updates for other Microsoft products.

Click the link provided. You can reach the same webpage by clicking here.

On the webpage, check the box to Accept Terms & Conditions

Click Install

After the installation is complete, it will automatically check for updates for all Windows and Microsoft software installed on your computer, including Microsoft Office and Microsoft Forefront Client Security (the virus protection software included on all School of Business PCs and laptops).

 

Once the updates are compiled, make sure all important updates are selected, and any from the option updates list that apply to your current setup. You may wish to select all but Language Packages to be thorough.

 

After the updates are installed, you will need to restart computer for changes to take effect.