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2.11. Lenovo ThinkPad Battery Recall

 

Symptom

A limited number of ThinkPad users have reported the following symptoms:

 

Only the following ThinkPad Models and battery FRU part numbers are affected by this issue:

ThinkPad: R60, R60e, R60i, R61, R61e, R61i, T60, T60p, T61, T61p,

Battery FRU part number: 42T4546, 42T4566, 92P1141

ThinkPad: X60, X60s, X61, X61s

Battery FRU part number: 42T4550, 42T4567, 42T4568, 92P1169, 92P1173, 93P5028, 93P5030

 

Note: This issue is not a safety recall and does not pose a safety hazard.

 

 

Example Error Message Shown by Power Manager

 

Example Error Messages Shown by Message Center

 

Example Error Message Shown in the Windows System Notification Area

 

 

Solution

Run the Battery Diagnostic Tool (link provided below) to determine if your battery has failed due to this issue and qualifies for a free replacement. If the tool determines that your battery is eligible, it will direct you to the site where you can request a replacement. Lenovo is offering replacements only for batteries that have failed due to this problem.

 

Battery Diagnostic Tool

Readme

 

About the Battery Diagnostic Tool:

 

 

Additional Information

  1. A message about Irreparable damage to the battery or Battery cannot be charged appeared on my computer screen. What does it mean?

    The Irreparable damage to the battery or Battery cannot be charged messages mean that it is no longer possible to charge or discharge your battery. While this is a permanent failure of the battery, it is not a safety issue.

  2. What does low battery capacity mean?

    Low battery capacity means that the battery run time is short and/or the battery fuel gauge drops suddenly.

  3. What is Lenovo doing about this problem?

    If your battery has failed due to this problem, Lenovo will replace it for free. Use the Battery Diagnostic Tool to determine if you are eligible for a replacement.

  4. May I have a replacement battery, even though my battery has not failed?

    No. Only a small percentage of batteries will actually fail, so we are offering free replacements only for the failed batteries.

  5. Does this problem pose a safety hazard?

    No.

  6. The Battery Diagnostic Tool said I did not qualify for a replacement battery. Why not?

    In order to qualify for a replacement battery, you must meet the following criteria:

    - The battery must have already failed due to the Irreparable Damage or Battery cannot be charged errors or have low battery capacity as indicated by short battery run time or sudden drops in the battery fuel gauge.
    - The battery FRU part number must be on the list shown in the model/part list on the page.

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