HomeViruses & DataVirus RemovalHow to Remove Viruses/Spyware/Malware with Malwarebytes

4.1. How to Remove Viruses/Spyware/Malware with Malwarebytes

How to Remove Viruses/Spyware/Malware with Malwarebytes

 

Software you often never intended to install, or rogue software will make it appear that your system has been compromised. You will start to see everything from fake Blue screen stops codes or errors, which are in fact cleverly devised screen savers, to popup warning constantly appearing in the system tray.

If your PC is very slow to startup, shutdown or fails to shutdown because a file similar to 34sdf3.exe is still in use, or you have problems launching and using web browsers, you may have a virus or other rogue application on your PC.

 

In most cases the false threats are actually the very Trojans that advertise, urging you to pay for a download to remove itself. If Antivirus 2009 has been installed on your system are seeing popup advertising or recommending that you use Antivirus 2009 to remove the zlob Trojan.

You are strongly advised to follow these removal instructions.

*WARNING: You must backup your personal data! There are instances where removing viruses/spyware/malware can damage or remove essential system files, preventing the PC from starting normally again.

 

Screen capture of Antivirus 2009 –A rogue application

 

 

Screen capture of Antivirus 2009 –A rogue application

 

Malwarebytes' Anti-Malware is a useful application to detect and remove rogue applications, and it's  free. Please download the current version of Malwarebytes' Anti-Malware to your desktop.

Double-click mbam-setup.exe and follow the prompts to install the program.

At the final step, be sure a checkmark is placed next to:

Update Malwarebytes' Anti-Malware

Then click Finish.

If an update is found, it will download and install the latest version.

Once the program has loaded, it is recommended that you save all work and select the option to restart your PC.

Let's assume your PC has just started up. The drive light is on, it has taken several minutes and you are still looking at a blank desktop.

Here's a trick –Press CTRL SHIFT ESC. This shortcut will launch the task manager.

Select the Applications tab and press the New Task Button

 

 

In the Create New Task dialog box enter explorer.exe and click the OK button.

This will restart the explorer shell and should prompt the desktop to load.

If you were unable to access the Windows Task Manager wait until the hard drive light stops and hold the power button down to restart the PC.

You may have better luck in safe mode. Please see the section below on starting in Safe Mode.

Safe Mode

Restart your PC

When the Display turns black start pressing the F8 key to access the boot screen, you may have to press is several times, every ½ second or so until your see the Safe Mode Prompt.

Select Safe Mode and wait for Windows to start. You will be prompted to restore the system if you System Restore is setup correctly.  Don't restore...Save that for plan B.

Wait for the Windows desktop to load, then Click on the Malwarebytes icon

Select Perform quick scan, then click Scan.

In some rare cases the virus will set a policy that blocks mbam.exe from running. If Malwarebytes does not launch from the icon browse to the file. Malwarebytes usually installs to c:\program files\malwarebytes\mbam.exe. Change the executable name to malremover.exe and double click on it.  The application should start normally despite the name change.  Delete your desktop short cut or change it to link to the newly changed filename.

When the malwarebytes scan is complete, click OK, then Show Results to view the results.

Be sure that everything is checked, and click Remove Selected.

Restart your PC and run the whole process from Safe Mode start, scanning, remove selected and repeat until a scan does not identify anymore viruses. Then restart normally.

Verify that your Antivirus software is working properly.  Make sure it is updating properly.  If not remove it, remove it's update software if it did not remove and reboot.

Install your antivirus software and check your web browsers.  You may have to reinstall them as well.

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